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These policies help my clients have a better experience at Thomas Michael and help the business run more efficiently. I will address any of your concerns over the following policies, at your next appointment! In order to be a client at Thomas Michael, you agree to the following policies:

1.)  Cancellation policy

At least 12 hours notice is required for all cancellations and appointment modifications. If less than 12 hours notice is given, 75% of the cost of the service booked, will be charged. In the event of a no-show, 100% of the cost of the service will be charged. Appointments made within the 12-hour window are subject to the same guidelines stated above.
PLEASE NOTE: This policy includes any and all reasons including but not limited to: transportation issues, family emergencies, health emergencies, work conflicts / meetings and any other circumstances that may be beyond one's control. This policy is in place to ensure that clients who are looking for an appointment can get one, and so I can meet my year and salary goals. One canceled appointment daily costs me $9,000 at the end of the year. Canceling ahead of time allows those on the waitlist, or those looking online, an opportunity to fill the appointment, while I get to make all of my house payments. Everybody is happy! If you are uncomfortable assuming the risk of this policy, it is best to book somewhere else to avoid any issues.

Tardiness: I cannot hold your appointment for more than 10 minutes after the appointment time. This puts me behind for other clients who are expecting the chair. If you are more than 10 minutes late, your appointment will be canceled and you will be charged 100% of the cost of services. This policy includes any and all circumstances stated above.

2.) Managing your appointments at Thomas Michael. 

Online Booking
Clients at Thomas Michael agree to manage their appointments using the online booking tool at www.myladuebarber.com that can make, cancel, or move your appointments with just a few clicks, 24/7! Trying to responding to appointment requests from 300 customers, through text and phone call, was REALLY bad for customer service! The online booking tool is the best solution and I only work with clients who can use it.

Waitlist
I'm booked? No problem! Get on the waitlist for that date and the software will AUTOMATICALLY text you when someone cancels! It works more often than you think and it helps The business run much smoother! CHECK IT OUT!

3. Payments

I only work with clients who keep a credit card ON FILE. This allows a fast checkout and rebooking process at the chair. Again, you will never receive an unauthorized charge from me and you can always use CASH or VENMO at checkout!

4. Customer support

If you have questions, run into a problem with the online booking tool, have an emergency cancellation, or if you have advice about how we can make the customer portal easier to operate, CALL US! Myself, or my operations manager and assistant, Ada, are always here to help!

5. Marketing 

I have carefully positioned myself as one of the top barbers in the St Louis industry and I'm far too excited about where I'm still going in my career to stop marketing myself or give up on my goals. I love to work with clients who are willing to receive appointment reminders and confirmation through text, participate in review campaigns, help vote for me in the St. Louis A-List competition, participate in referral programs and purchase their household hair-care products from a local professional.

 If your a busy executive, high-profile professional, or whether your just looking to work with the best, I love my clients and I love what I do and I cordially invite you to experience something better.

 love my clients and I love what I do. I cordially invite you to experience something better. love my clients and I love what I do. I cordially invite you to experience something better.

Best,

  -Tom